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At our shopping website, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns and exchanges. Our Return Policy is designed to make the process as simple and hassle-free as possible. Please read the following guidelines to understand our policies:
Eligibility:
To be eligible for a return or exchange, the following conditions must be met:
The item must be unused, undamaged, and in its original packaging.
The return/exchange request must be initiated within 7 days from the date of delivery.
The product must fall within the categories eligible for return/exchange (e.g., non-customized items, clothing with tags attached, etc.).
Return Process:
If you wish to return or exchange an item, please follow these steps:
Contact our customer support team to initiate the return/exchange process. Provide your order details, reason for return/exchange, and any supporting information or images if applicable.
Our team will guide you through the return/exchange procedure, including providing you with a Return Authorization Number (RAN) if necessary.
Package the item securely, including all original accessories and documentation, and affix the RAN prominently on the package.
Ship the item back to our designated return address using a reliable shipping service with tracking capabilities.
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
If the return is approved, we will initiate the refund or process the exchange based on your preference.
Refund Options:
For eligible returns, we offer two refund options:
Store Credit: You can choose to receive the refund amount in the form of store credit, which can be used towards future purchases on our website. Store credits do not expire and can be used partially or in full.
Original Payment Method: If you prefer, we can refund the amount to the original payment method used during the purchase. Please note that the refund processing time may vary depending on your payment provider.
Return Shipping Costs:
The return shipping costs are generally the responsibility of the customer unless otherwise specified. However, if the return is due to our error (e.g., wrong item shipped, damaged product), we will cover the return shipping costs.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons. These may include intimate apparel, swimwear, cosmetics, perishable goods, and personalized/customized items. Please check the product description or contact our customer support team if you have any questions about the return eligibility of a specific item.